Fraud in the insurance industry is widespread and usually consists of a false or exaggerated claim. There is no question that fraudulent insurance claims cost Americans millions of dollars every year. The insurance companies are doing their best to eliminate these fraudulent claims, and we assist them with this task. We also provide a broad range of investigative services for insurance companies, self-insured and third-party administrators. We specialize in a variety of insurance investigations. We recognize that professional, knowledgeable, and sensible claim handling ultimately determine the success or failure of any case.
Our insurance claim investigations are conducted to verify the validity of a claim and are a way to minimize risk. Our findings protect company assets, are cost effective and are provided in a timely manner. We use the combination of computer database searches along with field investigations for each claim. Our thorough, prompt and professional investigative service, allows us to individualize each client’s specific needs.
Pinpoint Investigations & Security Corp. provides these services throughout Staten Island, Brooklyn, Manhattan, Queens, and the Bronx.
Who Uses This Service
- Insurance carriers, special investigation units, claims adjusters, claim representatives, third-party administrators, and fidelity or property/casualty professionals.
- Coverage, defense, subrogation, and litigation counsel who need independent fact development, witnesses, surveillance, or documented fieldwork.
- Self-insured employers, municipalities, property owners and managers, fleet operators, contractors, healthcare organizations, retailers, and other businesses responsible for claims or losses.
- Risk-management, compliance, internal-audit, corporate-security, workers’ compensation, disability, and loss-prevention teams.
- Policyholders, businesses, or individuals represented by counsel when an independent, lawful investigation is needed to document a loss or disputed facts.
When to Contact Pinpoint
Clients usually call when a claim contains unanswered questions, evidence may disappear, or an independent factual record is needed. Common triggers include:
- Conflicting or incomplete accounts of an auto, premises, workplace, property, theft, disability, or other reported loss.
- Questions about the mechanism, date, location, participants, ownership, damages, activity, employment, treatment, invoices, vendors, or claimed restrictions.
- A claimant, insured, witness, provider, business, vehicle, property, or responsible party who is difficult to locate, identify, or contact.
- Possible staged events, inflated or duplicate claims, false statements, undisclosed relationships, prior or related losses, vendor collusion, or other fraud indicators requiring verification—not assumption.
- Video, physical conditions, records, online material, or witnesses that may become unavailable, overwritten, altered, or forgotten.
- A need for reliable facts before a coverage, reserve, settlement, recovery, referral, litigation, or business decision.
What to Expect
Initial intake: we identify the claim or loss, unanswered questions, affected parties and entities, locations, deadlines, confidentiality, counsel or SIU involvement, evidence at risk, and the decision the client must make.
Information requested may include the claim number; policy and assignment information; party, witness, vehicle, business, provider, and property identifiers; reports; statements; photographs or video; correspondence; invoices; timelines; restrictions; and lawful authorizations. Sensitive material is transferred securely.
Investigation plan: agree on lawful scope, reporting contacts, preservation steps, interviews or statements, scene or neighborhood canvass, surveillance or activity checks, public-record and open-source research, corporate/provider relationships, records analysis, specialist needs, fees, and expenses.
Fact development: locate and interview cooperative witnesses; document scenes and conditions; conduct lawful surveillance from public vantage points; verify identifiers and source records; preserve photographs, video, notes, statements, and supporting documents; and report material developments promptly.
Deliverable: a confidential chronological report with actions taken, sources, verified facts, observations, photographs or secure video links, statements, exhibits, discrepancies, unresolved leads, and limitations. The carrier, client, and counsel determine coverage, liability, fraud, medical, employment, or legal conclusions.
Timing and Availability
Urgent evidence-preservation, scene, canvass, locate, or surveillance work may begin the same day or next business day when personnel, written authorization, necessary information, and the retainer are available. No start time is guaranteed until the assignment is accepted.
A focused domestic records, locate, scene, or witness assignment commonly takes several business days; third-party responses and witness cooperation can extend the work.
Surveillance timing depends on the client’s indicators, requested dates and hours, subject activity, lawful observation opportunities, weather, travel, staffing, and whether additional observation periods are authorized.
Multiple claimants, locations, entities, providers, jurisdictions, interviews, large record sets, financial review, digital forensics, experts, or legal process through counsel can require several weeks and may proceed in phases.
Significant developments can be reported promptly; a final report follows review and organization of the assigned records, field notes, photographs, video, statements, and exhibits.
Why Pinpoint
Experienced supervision: work is supervised by Igor Galitsky, a retired NYPD Sergeant/Supervisor Detective with 23 years of law-enforcement and investigative experience, including financial-crime and money-laundering investigations.
Licensed regional capability: Licensed Private Detective, in New Jersey and New York, with practical New York/New Jersey surveillance, interview, court-record, corporate-record, scene, and field-investigation experience.
Claims-focused planning: each assignment is built around the specific unanswered questions, time-sensitive evidence, indicators, jurisdiction, and decision—not a generic database search or predetermined fraud theory.
Integrated field and records work: surveillance, activity checks, locates, statements, canvasses, scene documentation, public records, open sources, corporate relationships, and specialist coordination are combined as the facts require.
Objective evidence discipline: client-provided information, allegations, verified records, direct observations, witness accounts, investigative assessments, and unresolved leads are clearly distinguished, dated, sourced, and preserved.
Clear reporting: concise chronologies, photographs, secure video links, statements, exhibits, discrepancies, and documented limitations help adjusters, SIUs, counsel, and decision-makers evaluate the claim efficiently.
Important Limits
- A private investigator does not decide coverage, compensability, liability, causation, damages, disability, medical capacity, fraud, or criminal guilt. We develop and report facts; authorized professionals make those determinations.
- Suspicion, an anonymous tip, a prior claim, a database match, an online post, an inconsistency, or contact between people is not proof of fraud. Identity, dates, context, lawful sources, and corroboration matter.
- Surveillance documents conduct visible from lawful vantage points during assigned periods. It does not show everything a person did before, after, indoors, or on unassigned dates and cannot by itself establish a medical conclusion.
- Witness and claimant interviews are generally voluntary. A person may decline, end the interview, or consult counsel. Recorded statements require appropriate authorization and consent under applicable law and client instructions.
- We do not trespass, peer into private areas, impersonate law enforcement, hack accounts, bypass privacy settings, use stolen credentials, unlawfully obtain medical/bank/phone/email records, or use tracking or recording devices without clear legal authority.
- No investigation can guarantee an admission, recovery, denial, settlement, referral, prosecution, or litigation result. Reports explain what was and was not established within the agreed scope.
A De-identified Example
De-identified matter: An insurer and counsel requested independent fact development after an injury claim contained conflicting descriptions of the incident, uncertain witnesses, and questions about reported activity and related entities.
What we did: We reviewed the assignment materials; verified identifiers; located and interviewed cooperative witnesses; documented the scene and available cameras; conducted targeted lawful surveillance and open-source/public-record research; examined relevant corporate and address relationships; and preserved dated notes, photographs, video, and source records.
General result: The report organized confirmed facts, direct observations, witness information, discrepancies, relationship indicators, and limitations. The insurer and counsel used that factual record to identify additional questions and evaluate the claim without treating limited observations or unverified allegations as proof of fraud, disability, or liability.
Service area and contact
Pinpoint Investigations & Security Corp. serves Staten Island, Brooklyn, Manhattan, Queens, and the Bronx. Call 718-667-6422 to discuss your needs.
Related services: Surveillance Services; Accident Investigations; Written or Recorded Statements.
Frequently Asked Questions
What information do you need to start?
Usually the claim number and objective; loss date, type, and location; subject, witness, vehicle, business, provider, and property identifiers; available reports, statements, photographs, video, timelines, correspondence, restrictions, known concerns, deadline, and authorized client or counsel contacts. We identify the minimum necessary information during intake.
What services can an insurance investigation include?
Depending on the lawful scope: claimant or witness locates, interviews and statements, scene inspections, neighborhood or camera canvasses, surveillance and activity checks, public-record and open-source research, social-media preservation, corporate/provider relationship analysis, records review, evidence organization, and specialist coordination.
Can you conduct surveillance?
Yes, when there is a legitimate purpose and the assignment is lawful. Surveillance is conducted from lawful public vantage points during authorized periods. We do not trespass, intrude into private areas, or promise that activity will occur or that the assignment will remain undetected.
Will you contact the claimant or witnesses?
Only when authorized and consistent with counsel, SIU, adjuster, and ethical instructions. We identify ourselves appropriately, conduct professional fact-focused interviews, obtain consent when required, and document cooperation or refusal without coercion or improper pretext.
What will we receive?
The scope controls the deliverable, but it normally includes a confidential chronological report describing investigative steps, sources, observations, interviews or statements, photographs or secure video links, exhibits, verified findings, discrepancies, unresolved leads, and limitations. Material developments may be reported before the final report.
How long will it take and what will it cost?
A focused records, locate, scene, or witness assignment may take several business days; surveillance, multiple people or locations, complex records, experts, or legal process can require weeks. We work on a retainer basis, and cost depends on scope, urgency, investigators, hours, jurisdictions, mileage, tolls, records, travel, specialists, and reporting.
